POLICIES
Shipping
Shipping for do-it-yourself kits
Selecting ground shipping
Please remember to allow 1-3
business days processing time before
we ship your order. Also, we do not
ship on weekends and they do not
count in processing times .
Business days are Monday through
Friday only. If your address is
residential, you are required to
select the Home Delivery option. If
you do not select the Home Delivery
option and your order is shipped to
a residential address, the
additional charge for this service
will be added to your order.
Delivery times vary throughout the
USA. Most locations are 5 business
days or less.
Selecting overnight, 2nd
day and Express Saver (3 day)
shipping
Selecting one of these options does
not necessarily mean your order will
arrive in 1, 2 or 3 days. Please
remember to allow 1-3 business days
processing time before we ship your
order. Also, we do not ship on
weekends and they do not count in
processing times . Business days
are Monday through Friday only.
Express shipping will also only
deliver Monday through Friday.
Note: We will use the best shipping
option available (air or ground) to
get your order to you within the
promised time frame.
Shipping for custom orders
Your order will ship or mail
after the turnaround time you select
for the order. Turnaround time
for regular orders is 2-3 weeks from
the date you place your order.
Turnaround time for rush orders is
4-5 business days from the date you
place your order. (Please remember
turnaround times may be extended if
we do not receive your text,
approval or guest list in a timely
manner.)
Choosing mailing service - Directly
to Your Guests option
Bottles that are mailed directly to
your guests are sent via the US
Postal Service, First Class Mail.
They are not trackable on our
website tracking system as this is
an option for Federal Express
deliveries only. First class mail
times vary around the country and
from post office to post office. We
suggest allowing 7-10 days for
delivery to your guests from the
date your bottles are mailed, as we
have found that to be the average
delivery time. USPS does not
consider First Class Mail lost until
14 days from the date of mailing has
passed. While we send out thousands
of bottles each month, occasionally
a bottle may be lost in the mail, as
with any other mail. If this does
occur and is not the result of an
incorrect address, it is our policy
to send a replacement to the same
address free of charge.
Choosing Ship to You option
Ground shipping
– If your address is residential,
you are required to select the Home
Delivery option. If you do not
select the Home Delivery option and
your order is shipped to a
residential address, the additional
charge for this service will be
added to your order. Delivery times
vary throughout the USA. Most
locations are 5 business days or
less.
Overnight, 2nd day and
Express Saver (3 day) shipping
- Express shipping will only deliver
Monday through Friday. Note: We
will use the best shipping option
available (air or ground) to get
your order to you within the
promised time frame.
How
much does shipping cost?
When you enter your order, the
website will give you costs for each
shipping option. You do not
need to enter a credit card to view
this information. For the
mailing service - directly to your
guests option, postage cost is
included in the price.
Damaged or lost shipments
We are not responsible for shipments
damaged or lost by Federal Express,
USPS or any other carrier. We will
do our best to assist you if this
happens, but replacement items will
incur new charges including shipping
charges.
Signature for Delivery
We do not require a signature for
delivery, but your local driver may
do so. Delivery requirements
are beyond our control and we are
unable to take responsibility for
any delay in delivery. If the
driver leaves your package without a
signature, we are not responsible
for damage or theft of the package.
Tracking
You may track your items shipped via
Federal Express through our website.
Orders mailed via USPS First Class
Mail cannot be tracked.
RETURNS/REFUNDS/CANCELLATIONS/CHANGES
Cancellations/Returns
ALL cancellations and returns must
receive an approved number from our
office - no exceptions. No
refunds will be issued for returned
items without authorization.
Please call us at 800-489-8048 to
request a cancellation or return.
No cancellations will be accepted
via e-mail or fax.
Custom Printed Items
There is no refund and no return on
any custom items after the design
approval has been received. If
you cancel before design work is
complete, you will receive a 75%
refund. We do not allow quantity
reductions of custom orders.
Kits
We do accept refunds on
do-it-yourself kits. Kits must
be returned to us within 30 days of
delivery date in unused condition
with all items. For kits
meeting these requirements, we will
issue a refund minus shipping
charges and a 25% restocking fee.
We are unable to refund shipping
charges or provide return labels for
shipping.
Replacement Items
Please inspect your order thoroughly
upon receipt. If there is an
item missing, please contact us at
800-489-8048 and we will ship out a
replacement item immediately.
You are required to contact us
within 30 days of receipt of your
order to obtain replacement items.
We ship replacement items using the
same method originally shipped.
A customer may select to upgrade
this method at their cost. We
will not refund the initial shipping
charge.
PROOFS/ARTWORK/PRINTING
Proofs
For custom orders, we will send you
a proof of your order. Please be
aware that we send lower-resolution
.jpg files as proofs, and the
printing, colors and print quality
of the actual physical print may be
different.
Client-Provided Artwork
If the client provides print-ready
art, it will not be altered.
However, we cannot guarantee that
the print quality and colors will be
the same as from the client's
printer.