1) Do they really go through the mail?
Yes, our plastic bottles can be sent directly through the mail without an envelope or box. A mailing label and postage is applied to the outside of the bottle, and it is mailed – similar to a small mailing tube. The corks fit snugly on the bottle and they do not open. Postage cost is $1.34 per bottle . We have sent hundreds of thousands of bottles through the mail!

2) Are the bottles glass or plastic?
All of our invitation bottles are plastic, although we do offer glass bottles by special order. We do have larger sized glass bottles for gifts and other special occasions.

3) Do your bottles break in the mail?
No, our bottles are plastic. We have had no reports of bottles breaking.

4) How big are the bottles?
Our bottles are 6 1/2" tall with a 1.5” base diameter.  We do have larger bottles available by special order  Please call or e-mail if you are interested. 

5) Do you have a minimum handmade invitation order?
Yes. We have a minimum order quantity of 20 bottles.

6) How do response cards work?
Click here for information on response cards.

7) Can I put more than one page in the bottle?
Yes. We can include up to 2 additional pages of information. Typically, customers include directions, maps or travel information. There is an additional charge for extra pages.

8) What are your turnaround times?
Click here for turnaround time information.

9) How do I send you my message text?
Just e-mail these items to message@invitationinabottle.com once you have placed your order. Please send all of your information at one time as soon as possible.  We need all of your wording, rsvp card information and information page information before we can send you your proofs.  See our Design Process section for more information.

10) Do I need to have the exact number of invitations needed when I place my order?
Yes.  If you do need to add to your order once it has been placed, we may be able to accommodate your request  but we cannot decrease an order once placed.

11) What is your payment policy?
We require payment in full upon placing your order. We accept all major credit cards. 

12) What is your return / refund policy?
For kits, we will accept returns within 30 days of delivery as long as all materials are intact, not damaged and have not been used. We charge a 25% re-stocking fee and do not refund shipping charges, and you must contact us for a return authorization number. For handmade invitation orders, if no design work has been completed there is a $10 cancellation charge.  if design work has begun, we will refund 75% of your total. Upon design approval, no refund will be given.  Rush orders may not be cancelled.

13) I am worried about ordering online. Can I order over the telephone?
Yes. We are happy to take your order over the phone. Just call us at 800-489-8048.

14) What is your privacy policy?
We maintain the strictest confidence regarding your personal information on your message and mailing lists. We will never sell your information to another source, and we will never use your personal information for our own purposes. If we think your message is clever, we may use your message text (stripped of any personal information) as one of our message templates.

15) How do I mail the bottles?
A mailing label and postage is applied to the outside of the bottle, and it is mailed – similar to a small mailing tube. The corks fit snugly on the bottle and they do not open. Postage cost is $1.30 per bottle effective May 14, 2007. You simply take your bottles to your post office, or drop them in a US Postal Service mailbox. We offer envelopes or mailing boxes if you prefer.  (Additional postage is required for mailing boxes.)

16) Can you send the bottles outside the USA?
Yes! We have mailed the bottles to over 40 countries. In order to mail the bottles outside the US, they need to be placed in an envelope or mailing box.. International postage charges apply.

17) Is your website and ordering process secure?
Yes. The ordering section of our site is "https", fully secured by Thawte.

18) Do your offer boxes or envelopes for mailing?
Although they are not necessary when mailed within the United States, we do offer mailing boxes or envelopes depending on your needs. Additional charges apply.

19) Do you offer custom printing for your do-it-yourself kits?
Yes. Just select "We Print Your Message" when ordering your kit, send your text to us and we will send proofs for your review. Upon your approval, we will print and cut your messages and/or response cards and include them with your kit. You save money, but have the advantage of professional design and printing.

20) What is the difference between precut and uncut paper included with your do-it-yourself kits?

We offer both precut and uncut paper with our do-it-yourself kits.  Precut paper is cut to 5 1/2" by 8 1/2", the size that fits in the bottle.  You will receive 1 sheet of paper for every bottle you order with a kit (plus a couple of extra sheets).  Uncut paper is 8 1/2" by 11" and you will receive 1 sheet for every 2 bottles (plus a couple of extra sheets) .  You then can print two invitations per page, and cut it down the middle for the size that fits in the bottle.