Frequently Asked Questions

Find quick answers to your questions below...

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my order ship?
International Shipping
Do you have boarder shipping for Canada?
How can I get a international shipping cost?
Do you ship to my country?
Shipping and Returns
Why my shipping charges seems high?
What are my shipping charges?
How do I return my product?
I received the wrong product.
What is your return policy?

Guarantees Prices
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
How much is my shipping?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Do you have current promotions? Do you have active coupon codes?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.